Effective Date: 1 January 2025   ·   Version 1.0

These Terms and Conditions govern your use of the Invarium Business Solutions website and any services we provide. By accessing our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these terms.

01  Definitions

In these Terms and Conditions, the following definitions apply:

• “Company” refers to Invarium Business Solutions, a business registered and operating in Zimbabwe.
• “Client” refers to any individual, organisation, or entity that engages the Company for services or accesses the Company’s website.
• “Services” refers to all Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), and related services offered by the Company.
• “Website” refers to the Invarium Business Solutions website and all its associated pages and content.
• “Agreement” refers to any service agreement, statement of work, or engagement letter entered into between the Company and a Client.

02  Use of Website

The content on this website is provided for general informational purposes. By accessing and using this website, you agree to:

• Use the website only for lawful purposes and in a manner consistent with all applicable laws and regulations.
• Not attempt to gain unauthorised access to any part of the website or its underlying systems.
• Not reproduce, distribute, or commercially exploit any content from this website without prior written consent from Invarium Business Solutions.
• Not use the website in any way that could damage, disable, or impair its functionality or interfere with other users.

We reserve the right to modify, suspend, or discontinue any part of this website at any time without notice.

03  Services

All services provided by Invarium Business Solutions are subject to a formal written Agreement between the Company and the Client. The specific scope, deliverables, timelines, and fees for any engagement will be set out in that Agreement.

The Company reserves the right to:

• Decline any engagement or service request at its sole discretion.
• Subcontract portions of a service engagement where appropriate, subject to the same confidentiality obligations.
• Modify its service offering with reasonable notice to existing clients.

04  Intellectual Property

All intellectual property on this website — including but not limited to text, design, graphics, logos, and methodologies — is the property of Invarium Business Solutions unless otherwise stated.

Work product created by the Company specifically for a Client under a service Agreement will be governed by the intellectual property terms set out in that Agreement. In the absence of specific terms, all work product remains the property of Invarium Business Solutions until full payment has been received.

05  Confidentiality

Invarium Business Solutions treats all client information with the highest level of discretion. We will not disclose any confidential business information shared with us in the course of an engagement to any third party without the prior written consent of the Client, except where required by law.

Clients are equally expected to keep confidential any proprietary processes, methodologies, or business information shared by Invarium Business Solutions in the course of an engagement.

Formal confidentiality obligations will be captured in a Non-Disclosure Agreement (NDA) or the applicable service Agreement.

06  Limitation of Liability

To the fullest extent permitted by applicable law, Invarium Business Solutions shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:

• Your use of or inability to access this website.
• Any errors, interruptions, or inaccuracies in website content.
• Any loss of data, revenue, or business opportunity not directly caused by a proven breach of a service Agreement.

The Company’s total liability in connection with any service engagement shall not exceed the total fees paid by the Client for the relevant service in the three months preceding the claim.

07  Fees and Payment

Fees for services are as agreed in each service Agreement. Unless otherwise stated:

• Invoices are payable within 30 days of the invoice date.
• Late payments may attract interest at a rate of 2% per month on the outstanding balance.
• The Company reserves the right to suspend services in the event of non-payment.
• All fees are quoted exclusive of applicable taxes unless stated otherwise.

08  Termination

Either party may terminate a service Agreement in accordance with the notice period specified in that Agreement. In the absence of a specified period, 30 days’ written notice is required.

The Company may terminate an engagement immediately where a Client has materially breached these Terms or the applicable service Agreement, including through non-payment or misuse of services.

On termination, the Client remains liable for all fees accrued up to the effective date of termination.

09  Governing Law

These Terms and Conditions, and any disputes arising from them, shall be governed by and construed in accordance with the laws of Zimbabwe. Both parties agree to submit to the jurisdiction of the courts of Zimbabwe for the resolution of any dispute that cannot be resolved amicably.

Where services are delivered to clients in other jurisdictions, the parties may agree in writing to an alternative governing law in the service Agreement.

10  Contact Us

If you have any questions about these Terms and Conditions, please contact us: